hana189 is committed to protecting the privacy and personal data of every player on our platform. This Privacy Policy explains what information we collect, why we collect it, how it is used, and the rights you hold over your own data as a user of hana189.
hana189 ("Company", "we", "us", "our") operates the online gaming platform accessible at https://hana189.cam. We are deeply committed to the responsible handling of personal data and to maintaining the trust of every player who chooses to engage with our platform. This Privacy Policy ("Policy") describes in detail how hana189 collects, processes, stores, and protects the personal data of registered users and visitors ("you", "your", "Data Subject").
This Policy applies to all personal data processed in connection with your use of the hana189 website, mobile interface, customer support channels, payment processing systems, and any other services provided by hana189. It should be read together with our Terms & Conditions and our Responsible Gambling Policy.
By registering an account with hana189, using the Platform, or submitting any personal information to us, you acknowledge that you have read and understood this Privacy Policy and consent to the processing of your personal data as described herein. If you do not agree with any part of this Policy, you must discontinue use of the Platform immediately.
Our Core Commitment: hana189 does not sell, rent, or otherwise commercially exploit your personal data to third parties for their own marketing or commercial purposes. Your data is used solely in connection with the operation of hana189 and the provision of services to you as a player.
The following terms carry the meanings assigned below throughout this Policy:
hana189 collects the following categories of personal data in connection with your use of the Platform:
hana189 collects personal data through the following channels and mechanisms:
| Collection Method | Data Categories | Trigger |
|---|---|---|
| Account Registration Form | Name, email, date of birth, phone, city | On account creation |
| KYC Verification Submission | ID documents, address proof, payment proof | Prior to first withdrawal |
| Payment Processing | Transaction data, payment method identifiers | On deposit or withdrawal |
| Platform Usage (Automated) | IP address, device data, session data, cookies | On every Platform visit |
| Customer Support Channels | Communication records, complaint details | On contact with support team |
| Third-Party KYC Providers | Identity verification results | During KYC processing |
hana189 processes your personal data on one or more of the following legal grounds:
hana189 uses the personal data we collect for the following purposes:
To create, administer, and maintain your hana189 Account; to process deposits and withdrawals via your chosen payment methods (including Touch 'n Go eWallet, Boost, GrabPay, DuitNow, FPX, Maybank2u, CIMB Clicks, and Public Bank); to verify your identity and age through KYC procedures; to manage your participation in promotions and the hana189 loyalty programme; and to enforce our Terms & Conditions.
To monitor gaming activity patterns that may indicate problem gambling behaviour; to enforce player-set deposit limits, loss limits, and self-exclusion periods; to conduct mandatory responsible gambling reviews; and to communicate with Players who may benefit from responsible gambling resources or support. This processing is core to our duty of care as an operator.
To detect, investigate, and prevent fraudulent transactions, multi-accounting, bonus abuse, money laundering, and other prohibited activity; to protect the integrity of the Platform and the security of all players' funds; to conduct identity verification checks and cross-reference against applicable watchlists where required by our licensing obligations.
To comply with obligations imposed by our international gaming licence, including record-keeping, reporting, and cooperation with competent regulatory authorities; to respond to lawful requests from law enforcement agencies; and to establish, exercise, or defend legal claims.
To analyse aggregated and anonymised usage data to understand how players navigate the Platform; to identify technical issues, performance bottlenecks, and areas for improvement; and to develop new features and game offerings that better serve our Malaysian player base.
Where you have opted in, to send you promotional communications about new games, bonus offers, sports betting markets (including EPL, Liga Super Malaysia, and UFC events), and special seasonal promotions. You can unsubscribe from marketing emails at any time via the unsubscribe link in the email or by contacting customer support.
No Automated Decision-Making: hana189 does not use your personal data for fully automated individual decision-making that produces legal or similarly significant effects without human oversight, except where required to comply with AML obligations.
hana189 treats your personal data with strict confidentiality. We do not sell, rent, or trade your personal data to any third party for their independent commercial use. We may, however, share your data with the following categories of recipients in the circumstances described:
hana189 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal, regulatory, or licensing obligations.
As a general principle, active Account holder data is retained for the duration of the Account relationship. Following Account closure, personal data — including KYC documents, transaction records, and gaming history — is retained for a minimum period of five (5) years in compliance with standard AML record-keeping requirements applicable under our international gaming licence. After this period, data is securely deleted or anonymised unless a longer retention period is required by law or ongoing legal proceedings.
Marketing opt-in records are retained for as long as you remain subscribed to marketing communications plus a reasonable period thereafter for compliance documentation purposes. Server logs and technical data are retained for a maximum of twelve (12) months.
You may request the deletion of your Account and personal data at any time by contacting customer support. Requests are subject to verification of your identity and any overriding legal obligations that require us to retain certain records.
hana189 implements technical and organisational security measures appropriate to the sensitivity of the personal data we process. These measures include:
While we take all reasonable steps to secure your personal data, no data transmission or storage system can be guaranteed to be 100% secure. You are responsible for maintaining the security of your Account login credentials and for notifying hana189 immediately if you suspect any unauthorised access to your Account.
hana189 uses cookies and similar tracking technologies (including web beacons and local storage) to operate the Platform, enhance your user experience, and collect usage analytics. By continuing to use the hana189 Platform after being presented with a cookie notice, you consent to our use of cookies as described below.
You may manage your cookie preferences through your browser settings. Most modern browsers allow you to refuse the placement of cookies, to delete existing cookies, or to receive a notification before a cookie is placed. Disabling non-essential cookies will not prevent you from using the Platform, though some personalisation features may be affected.
Subject to applicable data protection laws and any overriding legal obligations, you hold the following rights in relation to the personal data hana189 holds about you:
To exercise any of these rights, please contact our Data Privacy team at [email protected]. We will require verification of your identity before processing any data rights request.
hana189 strictly prohibits access to and use of the Platform by any person under the age of 21. We do not knowingly collect personal data from individuals under the age of 21. The collection of personal data from minors is not a purpose of this Platform and we take all reasonable steps to prevent it through mandatory KYC age verification procedures.
If we become aware that we have inadvertently collected personal data from a person who is under 21 years of age, we will take prompt steps to delete such data and close the associated Account. If you are a parent or guardian and have reason to believe that your child has provided personal data to hana189, please contact us immediately at [email protected].
hana189 operates as an international online gaming platform and may, in the course of providing services, transfer your personal data to jurisdictions outside of Malaysia. Such transfers may occur to countries where our server infrastructure is hosted, where our KYC verification providers are based, or where our game software providers are located.
Where personal data is transferred internationally, hana189 takes steps to ensure that appropriate safeguards are in place to protect your data to a standard equivalent to that described in this Policy. These safeguards may include contractual arrangements with recipient entities that impose equivalent data protection obligations.
By using hana189 and providing your personal data, you acknowledge that your data may be processed in jurisdictions outside Malaysia. Malaysian users should be aware that data protection laws in other jurisdictions may differ from those applicable in Malaysia.
The hana189 Platform may contain references to third-party payment methods and services, including Touch 'n Go eWallet (operated by TNG Digital Sdn Bhd), DuitNow (operated through the Interbank GIRO/PayNet network), and other Malaysian financial services. These third-party services operate under their own privacy policies and terms of service. hana189 is not responsible for the data handling practices of these third parties once you access their platforms directly.
We recommend that you review the privacy policies of any payment service provider you use in conjunction with your hana189 Account, particularly in relation to how they handle your payment and identity data.
hana189 reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or our Platform services. When material changes are made, we will provide notice to registered Players via email or a prominent notification on the Platform prior to the revised Policy taking effect. The "Last Updated" date at the top of this page reflects the date of the most recent revision.
Your continued use of the hana189 Platform following publication of a revised Privacy Policy constitutes your acknowledgement of the changes and your agreement to the updated terms. We encourage you to review this Policy periodically to stay informed about how we protect your personal data.
If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by hana189, please contact us through the following channel. Our customer support and data privacy team is available 24 hours a day, 7 days a week.
Email: [email protected]
Response Time: Privacy-related enquiries and formal data subject access requests are acknowledged within 48 hours and substantively responded to within thirty (30) calendar days of identity verification being completed.
For general questions, please also visit our FAQ page. For queries relating to our Terms & Conditions or Responsible Gambling policy, please see the respective pages linked in the header.
Data Subject Access Requests: To formally exercise your rights as a data subject (access, rectification, erasure, portability, or objection), please email us with the subject line "Data Subject Request" and include your registered Account username and a brief description of your request. We will require identity verification before processing the request.
Our privacy commitment is built into every layer of the hana189 platform — not just in this document.
Every connection between your device and hana189 is protected with bank-grade 256-bit TLS/SSL encryption. Your login credentials, payment data, and personal details are encrypted in transit at all times.
hana189 never sells, rents, or commercially trades your personal data to external parties. Your information exists on our platform for one purpose only: to deliver you the best possible gaming experience.
Access, rectify, export, or request deletion of your personal data at any time. Our data privacy team responds to formal requests within 30 days following identity verification — no bureaucratic runaround.
We collect only the personal data strictly necessary to operate your Account, process your payments, and comply with our licensing obligations. We do not collect data speculatively or unnecessarily.
Your data is not kept indefinitely. We maintain clear retention schedules — five years for compliance records, twelve months for server logs — and securely delete or anonymise data when it is no longer required.
We only send you promotional emails — about bonuses, new games, EPL betting markets, or Liga Super Malaysia previews — if you have explicitly opted in. You can unsubscribe at any time, instantly and without hassle.
Our support team is available around the clock to answer any questions about how we handle your data. Visit our FAQ for quick answers, or contact us directly — we reply fast.
hana189 is for players aged 21 and above only. Please gamble responsibly. hana189 operates under international online gaming licensing.