These Terms & Conditions govern your use of the hana189 platform. Please read them carefully before creating an account or placing any wagers. By accessing hana189, you agree to be bound by the terms set out below.
These Terms and Conditions ("Terms", "Agreement") constitute a legally binding agreement between you ("Player", "User", "you") and hana189 ("Company", "Platform", "we", "us", "our"), governing your access to and use of the hana189 website located at https://hana189.cam and all associated services, including online casino games, sports betting markets, live casino tables, lottery products, and any other gaming or wagering services offered through the Platform.
By registering an account, accessing the Platform, or placing any wager, you confirm that you have read, understood, and agree to be fully bound by these Terms in their entirety. If you do not agree to any provision of these Terms, you must cease using the Platform immediately.
These Terms should be read in conjunction with our Privacy Policy and our Responsible Gambling Policy, both of which form part of the overall agreement between you and hana189.
Important Notice for Malaysian Users: Online gambling is not regulated under Malaysian domestic law. By accessing hana189, Malaysian users acknowledge they are doing so on their own volition and accept full responsibility for ensuring their use of this Platform complies with applicable local laws and regulations in their jurisdiction.
For the purposes of these Terms, the following definitions shall apply:
To be eligible to open and maintain an Account on hana189, you must satisfy all of the following conditions at all times:
Age Restriction: Gambling by persons under the age of 21 is strictly prohibited. If we have reason to believe that a registered Player is under 21, we will immediately suspend the Account, freeze any associated balance, and conduct a mandatory KYC age verification review. Any winnings generated during the period of suspected underage use may be voided.
Each eligible individual may hold only one (1) registered Account with hana189. The creation of multiple Accounts — whether under the same identity, the same device, the same IP address, or through linked payment methods — constitutes a serious breach of these Terms and may result in the permanent closure of all associated Accounts and forfeiture of any associated balances.
When registering, you are required to provide accurate, complete, and current information, including but not limited to:
You are solely responsible for maintaining the confidentiality and security of your Account login credentials, including your username and password. hana189 will not be liable for any losses arising from unauthorised access to your Account where such access results from your failure to keep your credentials secure. You must notify hana189 customer support immediately if you suspect any unauthorised access to or use of your Account.
You are obligated to keep your Account information accurate and up to date at all times. Material changes — such as a change of primary email address, phone number, or country of residence — must be notified to hana189 promptly via customer support.
In accordance with our obligations under international licensing requirements and anti-money laundering (AML) best practices, hana189 requires all Players to complete a Know Your Customer (KYC) verification process before any withdrawal request may be processed. KYC verification may also be triggered at any time during your use of the Platform at the Company's reasonable discretion.
The standard KYC verification process requires the submission of the following documents:
hana189 aims to complete standard KYC reviews within one (1) to two (2) business days of receiving all required documentation. Complex cases or cases requiring additional verification may take up to five (5) business days. Withdrawal requests will remain pending until KYC verification is successfully completed.
Failure to complete KYC verification within fourteen (14) days of a withdrawal request being submitted may result in the withdrawal request being cancelled. The funds will be returned to your Account balance and remain accessible for gaming purposes pending verification completion.
hana189 accepts deposits via the following payment methods, all denominated in Malaysian Ringgit (MYR):
Minimum deposit amounts are RM30 for e-wallets (Touch 'n Go eWallet, Boost, GrabPay) and DuitNow; RM50 for FPX and online banking channels; and the equivalent of MYR 30 for cryptocurrency deposits. Maximum single deposit limits vary by payment method and are subject to change. Players may contact customer support for current limit information.
Withdrawal requests may only be made to a payment method registered in the same name as the hana189 Account holder. Third-party withdrawals are strictly prohibited. hana189 reserves the right to verify the ownership of any nominated withdrawal method as part of the KYC process.
Processing times for approved withdrawals are as follows: e-wallets and DuitNow withdrawals are typically processed within 15 to 30 minutes; bank transfer withdrawals via FPX may take 1 to 3 business hours. Cryptocurrency withdrawal processing times are subject to network confirmation requirements.
All deposits and withdrawals on hana189 are processed in Malaysian Ringgit (MYR/RM). Cryptocurrency deposits are converted to MYR equivalent at the prevailing market rate at the time of deposit confirmation. hana189 does not charge currency conversion fees; however, third-party payment processors may apply their own charges.
hana189 offers various promotional incentives to eligible Players, including welcome bonuses, reload bonuses, cashback offers, and loyalty rewards. All bonuses are subject to specific terms and conditions that are published alongside each individual promotion. In the event of any conflict between the general bonus terms set out in this section and the terms of a specific promotion, the specific promotion terms shall prevail.
Unless expressly stated otherwise in the specific promotion terms, all bonus funds are subject to a wagering requirement before they or any associated winnings may be withdrawn. Standard wagering requirements range from 15x to 30x the bonus amount. Wagering contributions vary by game type — slot games typically contribute 100% towards wagering requirements, while live casino and table games may contribute at a reduced rate (commonly 10%–20%). Sports betting mix parlays may contribute at varying rates depending on the odds selected.
hana189 has zero tolerance for bonus abuse, including but not limited to: creating multiple accounts to claim bonuses multiple times; using irregular betting patterns designed to exploit bonus terms rather than engage with games in good faith; coordinating with other players to circumvent wagering requirements; and exploiting technical errors or system glitches to generate illegitimate bonus credits. hana189 reserves the right to void any bonus and associated winnings, and to permanently close any Account found to have engaged in bonus abuse.
Bonuses that are not used or have not met their wagering requirements within the stated expiry period (typically 7 to 30 days from the date of issue, as specified in the relevant promotion) will be forfeited automatically. Any associated pending winnings will also be voided upon expiry.
All bets placed and games played on hana189 are subject to the specific rules of the relevant game or sports market. These rules are displayed within the game or betting interface and form part of these Terms. Players are responsible for familiarising themselves with the applicable rules before wagering.
Sports bets are accepted on the markets, odds, and terms displayed at the time of bet placement. hana189 offers betting on football (including EPL, Liga Super Malaysia, La Liga, Champions League), UFC/MMA, basketball, tennis, and other sports as listed on the Platform. In-play (live) betting is available for selected markets, subject to real-time odds fluctuations. hana189 reserves the right to suspend or void betting markets in the event of match cancellation, postponement, or other extraordinary circumstances.
Casino games including slots, live baccarat, live blackjack, live roulette, dragon tiger, and arcade titles operate using certified Random Number Generator (RNG) technology or, in the case of live dealer tables, real-time human dealers. Game outcomes are determined independently and cannot be manipulated by the Platform. Published RTP (Return to Player) percentages for slot games represent theoretical long-term returns over millions of game rounds and do not guarantee individual session outcomes.
hana189 reserves the right to void bets that were accepted in error, including bets placed at manifestly incorrect odds due to a technical error or data feed failure. In such circumstances, affected stakes will be returned to the Player's Account balance. hana189 will not be liable for losses arising from bets voided under this provision.
The following conduct is strictly prohibited on the hana189 Platform. Violation of any of these provisions may result in immediate Account suspension, forfeiture of balance, and permanent exclusion from the Platform:
All content on the hana189 Platform — including but not limited to the brand name "hana189", logos, graphic designs, website layout, source code, game interfaces, promotional materials, and written content — is the intellectual property of hana189 or its respective licensors and is protected by applicable intellectual property laws.
You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform solely for your personal, non-commercial entertainment purposes. You may not copy, reproduce, distribute, modify, create derivative works of, publicly display, or otherwise exploit any content from the Platform without the prior express written consent of hana189.
To the fullest extent permitted by applicable law, hana189, its directors, officers, employees, agents, licensors, and service providers shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or in connection with your use of, or inability to use, the Platform, regardless of whether such damages were foreseeable or hana189 had been advised of the possibility of such damages.
hana189 makes no warranty that the Platform will be available continuously, error-free, or free from viruses or other harmful components. Planned and unplanned maintenance windows may result in temporary unavailability of the Platform. hana189 will use reasonable endeavours to minimise disruption and to notify Players of planned downtime in advance.
Nothing in these Terms shall limit or exclude liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by applicable law.
hana189 is committed to promoting responsible gambling practices. We believe gambling should be an enjoyable form of entertainment, and we actively support Players in maintaining control over their gambling habits. For full details of the tools and resources available, please visit our dedicated Responsible Gambling page.
Available responsible gambling tools include:
Players who believe they may have a gambling problem are encouraged to seek professional help. hana189 is strictly for players aged 21 and above.
hana189 reserves the right to suspend, restrict, or permanently close any Account at its reasonable discretion, with or without prior notice, in any of the following circumstances:
Players may request the closure of their Account at any time by contacting hana189 customer support. Accounts may only be closed if there are no pending withdrawal requests, active bonuses under wagering, or ongoing dispute investigations. Any remaining verified balance will be returned to the Player's nominated payment method following successful KYC verification.
hana189 is committed to resolving all player disputes and complaints fairly and promptly. If you believe a wager has been incorrectly settled, a withdrawal has been unreasonably delayed, or a bonus has been applied in error, please follow the process below:
All complaints must be raised within thirty (30) days of the event giving rise to the complaint. Complaints submitted outside of this window may not be considered.
hana189 reserves the right to amend, update, or replace these Terms at any time. Where material changes are made, hana189 will provide reasonable notice to registered Players via email or a prominent notice on the Platform prior to the changes taking effect. The date of the most recent revision is indicated at the top of this page.
Your continued use of the Platform following the publication of updated Terms constitutes your acceptance of the revised Terms. If you do not agree to the revised Terms, you must stop using the Platform and request Account closure in accordance with Section 13.2 above.
These Terms and any dispute or claim arising out of or in connection with them (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of the jurisdiction in which hana189 holds its international gaming licence.
Nothing in this clause shall limit or override any mandatory consumer protection rights you may have under the laws of your country of residence. Malaysian users are reminded that online gambling is not regulated domestically in Malaysia, and that they access this Platform at their own risk and under their own legal responsibility.
If you have any questions, concerns, or feedback regarding these Terms and Conditions, please contact the hana189 customer support team. Our support team is available 24 hours a day, 7 days a week.
Email: [email protected]
Response Time: Within 1 hour during business hours (GMT+8); within 3 hours during overnight periods.
For responsible gambling support enquiries, please visit our Responsible Gambling page. For frequently asked questions, please visit our FAQ page.
These Terms are designed to protect both Players and the integrity of the Platform. Here are the six pillars our agreement is built on.
Player deposits are held in segregated accounts, separate from the Company's operating capital. Your balance is yours at all times, subject to these Terms and KYC requirements.
hana189 enforces a strict minimum age of 21 through mandatory KYC verification. No withdrawal may be processed without identity and age confirmation. Protecting minors is non-negotiable.
All deposit and withdrawal terms — including processing times, minimum/maximum limits, and accepted methods (Touch 'n Go eWallet, DuitNow, FPX, Maybank2u) — are clearly documented and consistently applied.
All bonus wagering requirements, eligible games, expiry periods, and maximum cashout limits are published in plain English before you claim. No hidden conditions that only appear after the fact.
Deposit limits, loss limits, self-exclusion, and session reminders are built into the Platform — not buried in a policy document. Any Player can activate these tools at any time from their Account settings.
A clear, structured complaints process ensures any dispute is acknowledged within 24 hours and resolved by our Compliance team within 14 business days. Your concerns are always heard and formally addressed.
If anything in these Terms is unclear, our support team is available around the clock to help. You can also explore our FAQ page for quick answers to the most common questions.
hana189 is for players aged 21 and above only. Please gamble responsibly. Operates under international online gaming licensing.